soperbet | Privacy Policy and Data Protection

1 Introduction & Scope

This privacy policy explains how Soperbet collects, stores, uses, and protects your personal information. It applies to the Soperbet website, mobile app, and all other digital services.

We have the utmost respect for the privacy of our users in Bangladesh. There are no hidden agendas here — we are straightforward about everything we do. If any part of this policy is unclear, reach out to our support team and we will walk you through it.

2 What Information We Collect

Soperbet collects several types of information, divided into two categories:

Information you provide directly:

Name, date of birth, and national ID number (for KYC verification)
Email address and mobile number
Password (stored in encrypted form)
Bank account or mobile banking number (for transactions)
Address and other identity documents

Automatically Collected Information:

IP address and device type
Browser type and operating system
Time spent on site and pages visited
Transaction and gaming activity logs
Cookie & Session Data

Type of Data	Reason for Collection	Retention Period
Identity Information	Account Verification & KYC	5 years after account closure
Contact Information	Service Delivery & Notifications	For as long as the account remains active
Transaction Information	Financial Records & Fraud Prevention	7 years as required by law
Device & Log Data	Security & Service Improvement	12 months
Cookie Data	User Experience Improvement	Session end or 30 days

3 Purpose of Data Use

Soperbet uses your information only for the purposes listed below — nothing more, nothing hidden:

To create and manage accounts and verify user identity.
To process deposits, withdrawals, and other financial transactions.
To provide gaming services, bonuses, and promotions.
To provide customer service and support.
To prevent fraud, money laundering, and illegal activity.
To comply with legal obligations.
To improve platform services and security.
To send important updates and notifications.

❗ Important: Your data is never sold to advertisers or data brokers. Soperbet's privacy policy is non-negotiable on this point.

4 Who Your Information May Be Shared With

Soperbet may share information with third parties in limited cases and for specific purposes only. Strict confidentiality agreements are in place for every such instance:

Payment Processors: Information necessary to complete transactions is shared.
Identity Verification Services: Identity documents are verified as part of the KYC process.
Technology Partners: Cloud and security services are used to operate the platform.
Law Enforcement Agencies: Information may be disclosed under court order or legal obligation.
Anti-Fraud Services: Third-party assistance is used to detect suspicious activity.

✅ Our Guarantee: Your information will not be shared with anyone for any reason beyond those stated above. All third-party partners are required to comply with Soperbet's privacy standards.

5 Data Security Measures

Soperbet protects your data using industry-leading technology built on multiple security layers, so even if one layer is compromised, your information stays safe.

256-bit SSL Encryption: All data transfers are encrypted.
AES-256 Data Storage: Data stored on our servers is also encrypted.
Two-Factor Authentication (2FA): An extra layer of security for your account.
Firewall & DDoS Protection: Protection against server attacks.
Regular Penetration Testing: Security verification conducted by independent external experts.
Suspicious Login Alerts: Instant notification for any unusual login activity.

6 Cookie Policy

Cookies are small text files stored in your browser. Soperbet uses three types of cookies:

Essential Cookies: Required for login sessions and security. Disabling these cookies will prevent the site from functioning properly.
Functional Cookies: To remember your preferences and language settings.
Analytics Cookies: To understand which parts of the site are most used — this is done completely anonymously.

You can manage cookie settings through your browser at any time. Note that disabling essential cookies may affect the functionality of some services.

7 Your Data Rights

As a Soperbet user, you have the following rights. These are your fundamental rights and we respect them fully:

Right to Access Your Information Right to Rectification Right to Erasure Right to Object to Processing Right to Data Portability Right to Restrict Processing

To exercise any of the rights above, please contact our support team. We are obligated to respond within 30 days.

📋 Request Process: If you request deletion of your data, all information will be removed within 30 days, except for data we are required to retain by law.

8 Privacy of Children & Minors

Soperbet strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at the time of account registration.
If underage use is suspected, the account is immediately suspended pending verification.
If we become aware that information has been collected from anyone under the age of 18, it will be deleted immediately.

If you are a parent and believe your child is using this platform, please contact our support team right away.

9 Privacy Policy Changes

Soperbet may update this privacy policy when necessary. For significant changes, we will notify you by email or via an in-platform notification.

The "Last Updated" date at the top of the page will always reflect the most recent revision.
7 days' notice will be given before any significant changes take effect.
Continued use of the service after any changes constitutes acceptance of the updated policy.

10 Privacy Contact

Contact us for any questions, concerns, or requests to exercise your rights regarding this privacy policy:

📧 Email: [email protected]
💬 Live Chat: Available after logging into the platform
🕐 Response Time: Within a maximum of 3 business days
📋 Data Rights Request: Completed within a maximum of 30 days

This privacy policy was last updated in January 2026. Our Terms and Conditions and Responsible Gaming Please also read our policy.

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