✅ Responsible Gaming commitment

At soperbet Responsible Gaming —
Keep the fun. Keep the control.

Gaming is entertainment, plain and simple. Soperbet believes playing should be light, fun, and completely in your control. Our Responsible Gaming program helps you enjoy gaming while keeping the right boundaries in place.

24/7 Support available
18+ For adults only
100% Free support
No Access for Minors Deposit Limit Feature Self-exclusion benefits Professional support services

Our Responsible Gaming Tools

Tools Soperbet provides to help you stay in control

💰

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once set, limits can only be lowered, not raised — that's real control.

⏱️

Session time limit

Decide in advance how long you want to play. When time is up, Soperbet will automatically alert you or log you out.

🚫

Self-exclusion

Temporarily or permanently close your account. This takes effect immediately and cannot be reversed before the selected period ends.

😴

Cooling-Off Period

Need a short break? Take a temporary break of anywhere from 24 hours to 6 weeks. You won't be able to log in to your account during this time.

📊

Budget tracker

View your total spending, wins, and losses in one dashboard. Having the real numbers in front of you makes it easier to make informed decisions.

🔔

Reality Check

Periodic pop-up notifications will remind you how long you've been playing and how much you've spent — helping you stay aware and in control.

1 What we mean by Responsible Gaming

Responsible gaming at Soperbet is more than following rules — it's a mindset. We want you to enjoy gaming, but never at the cost of what matters most in your life.

Online gaming is entertainment, just like going to the cinema or dining out. Problems arise only when it crosses that line and becomes an addiction. Soperbet helps you recognize and respect that line.

Our Responsible Gaming program is built on three core pillars: Awareness, Control and Support. Even if you feel everything is fine, take a moment to read this page — prevention is always better than cure.

💚 Remember: Gaming should be fun. If you ever feel like the fun is gone and you're only playing out of habit — it's time to take a break.

2 Signs of problematic gaming

Watch out if you notice any of the following signs in yourself or someone you know:

💸 Spending beyond your means: You've gone over budget but still can't stop.
🔄 Chasing losses: Chasing losses by placing larger bets.
🤥 Hiding it from family or friends: Hiding how much you're playing or how much you're spending.
😟 Restlessness when unable to play: Feeling irritable, angry, or anxious when you're not gaming.
⏰ Losing track of time: Hours pass without you noticing when you sit down to play.
🏠 Neglecting responsibilities: Prioritizing gaming over work, family, or studies.
💳 Playing with borrowed money: Borrowing or taking money from others to fund your gaming.

⚠️ Warning: If any of the above signs apply to you, please take action now. Acknowledging the problem is the first and most courageous step.

3 Check yourself — answer honestly

Ask yourself the questions below. If you answer "yes" to three or more, consider seeking help.

1 Did you spend more than your gaming budget last month?
2 After a loss, have you ever thought "just one more round and I'll win it back"?
3 Have you ever chosen gaming over spending time with family?
4 Have you ever lied or hidden information about your gaming?
5 Have you tried to stop gaming and failed?
6 Do you feel like your day isn't complete without gaming?

ℹ️ This assessment is not a medical diagnosis. However, it will help you understand your own situation. If you feel you need support, reach out to our team.

4 How to set limits

Setting limits on Soperbet is simple. Once you're logged in, just follow these steps:

1
Go to Account Settings

Click your profile icon in the top right corner and select "Settings".

2
Open the "Responsible Gaming" tab

Select the "Responsible Gaming" option from the Settings menu.

3
Choose a limit type

Deposit limit, session time, loss limit, or bet limit — choose whichever works for you.

4
Set an amount and time limit

Enter a number that fits your budget and plan, then click "Save".

5
You'll receive confirmation

You'll receive a confirmation by email or SMS as soon as your limit is set. Decreasing a limit takes effect immediately; increasing one takes 24–48 hours to apply.

💡 Tip: Review your limits at the start of each month. It's wise to spend no more than 5% of your monthly income on gaming.

5 Self-exclusion — when a break is essential

Self-exclusion is your most powerful tool. Use this feature whenever you feel you can no longer stay in control on your own.

  • Short-term break (cooling-off): From 1 day up to 6 weeks. You will not be able to log in during this time, but your account will remain open.
  • Medium-term exclusion: From 6 months up to 5 years. Reactivation before the selected period ends is not possible.
  • Permanent exclusion: Permanently closing your account. This is a final decision and cannot be reversed.

❗ Important: We will not send you any promotional emails or offers during your self-exclusion period. We respect your decision.

6 Minor Protection

Soperbet strictly serves users aged 18 and above. Keeping minors away from gaming is a responsibility we take seriously.

  • Age verification is mandatory when creating an account.
  • If there is any doubt, a government-issued ID will be verified.
  • Accounts are suspended immediately if underage use is suspected.
  • Parents can install parental control software on shared devices.

A note for parents — if your child has access to your device, use the built-in parental control features to restrict access to the Soperbet app and website.

7 Support & professional advice

Gaming addiction is a mental health issue and there is no shame in it. Soperbet is always here for you. Our support team is available 24 hours a day.

💬
Live chat support
Log in to the platform and reach out to us at any time.
📧
Email Support
[email protected] — expect a reply within 3 business days.
🧠
Professional counselling
Contact us for a referral to speak with a gaming addiction specialist.
📚
Information & Resources
We provide Bangla-language reading materials and guides on gaming addiction.

🤝 Keep in mind: Asking for help takes courage. You're not alone. The Soperbet Responsible Gaming team is always here to listen.

8 Frequently asked questions

Yes, reducing a limit takes effect immediately. However, increasing a limit requires a waiting period of 24 to 48 hours. This rule is in place to protect you.

Your account balance is protected during self-exclusion. You can withdraw your funds once the exclusion period ends. Deposits and gameplay are not available while exclusion is active.

Not directly, but your family can contact our support team to raise a concern. We'll review the situation and take appropriate action. You can also request to close your account yourself at any time.

You decide the interval — every 30 minutes, 1 hour, 2 hours, or 4 hours. Each notification shows how long you've been playing and your total spend so far.

No. Setting a deposit limit or session limit has no effect on your bonuses or promotional offers. However, any active bonuses will be paused during a self-exclusion period.

Soperbet's support team can connect you with mental health services and counselling resources available in Bangladesh. Reach out via live chat or email and we'll point you in the right direction.
🛡️💚🎮

Start gaming safely today

At Soperbet, enjoyable gaming means responsible gaming. Set your limits when you register and play with complete peace of mind.

18+ only Set limits Play Responsibly 24/7 support
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